Privacy Policy

This Privacy Policy explains what information we (NovelCrafted, LLC) collect, how we use it, why we use it, and what steps we take to protect it. By using our platform and services (the "Service"), you agree to the way we handle your information as described here.

Information We Collect

We collect information in two main ways: What You Give Us and What We Collect Automatically.

What You Give Us (Required)

  • Account Information. Your name, pen name, email address, and password.
  • Seller/Payment Information. Your payment account details (e.g., PayPal email).
  • Content & Communications. The content you create (your digital interactive story content) and any messages you send to us or other users.

What We Collect Automatically (Technical Data)

  • Technical Details. Your computer's IP address, web browser type, operating system, and other common technical infrastructure details.
  • Usage Data. Details about your browsing behavior, like the pages you visit, the links you click, and how long you spend on certain pages.
  • Cookies. We use cookies and similar tracking technologies to remember your preferences and analyze how you use the Service. See our Cookie Policy for details.

How We Use Your Information

The information we collect is used to:

  • Run the Service. Provide, operate, and maintain the website and let you buy and sell content.
  • Improve the Service. Understand how you use the site so we can personalize your experience, develop new features, and expand the functionality.
  • Get You Paid. Process your transactions, payouts, and fulfill our financial obligations.
  • Talk to You. Communicate directly for customer service, send you updates, and share information if needed.
  • Protect Everyone. Find and prevent fraud, spam, abuse, and enforce our Terms of Service and Acceptable Use Policy.

How We Share Your Information

We do not sell your personal information. However, we must share certain data with trusted third parties to run the Service.

  • Payment Processors. We share your seller identity, and the necessary financial account details with our payment processors (like PayPal) to complete sales and process payouts for Writers.
  • Service Providers. We use third-party companies for things like server hosting and email delivery. They only get the data they need to perform their services for us.
  • Legal & Safety. We will share information when required to comply with the law (like responding to a subpoena).

Data Protection

We use commercially reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  • Data Retention. We keep your personal information only for as long as your account is active or as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements.

Your Choices and Rights

You have control over your data. You have the right to:

  • Access, Update, or Delete. Request to see, correct, or delete the personal information we hold about you.
  • Close your account at any time.

If you have any requests or questions about your data, please contact us directly or use the Contact Us form.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the new version on this page. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy, please feel free to contact us directly or use the Contact Us form.